Photowinkel Website Cancellation and Refund Policy
- Cancellation Policy
1.1 Order Cancellation by Users:
Users may request to cancel an order within 6hours of placing it. After this timeframe, cancellations may not be possible due to our fast processing times.
1.2 How to Request Cancellation:
Users can request order cancellation by contacting our customer support at online.photowinkel@gmail.com with the subject line “Order Cancellation Request” and providing their order number.
1.3 Cancellation Approval:
Cancellation requests are subject to approval by photowinkel. Approved cancellations will be confirmed by email.
1.4 Refund Process:
Approved cancellations will be refunded according to our refund policy (refer to Section 2).
- Refund Policy
2.1 Refund Eligibility:
Refunds will be considered in the following circumstances:
Defective or damaged products received by the user.
Incorrect items shipped.
Non-receipt of the ordered products.
2.2 Refund Request Process:
Users must contact our customer support at online.photowinkel@gmail.com with the subject line “Refund Request” and provide detailed information, including order number and supporting evidence (photos of defective/damaged items, etc.).
2.3 Refund Approval:
Refund requests are subject to approval by photowinkel. Approved refunds will be confirmed by email.
2.4 Refund Method:
Refunds will be processed using the original payment method used during the purchase.
2.5 Refund Timeframe:
Refunds will be processed within 15 business days from the date of approval.
- Non-Refundable Items
3.1 Personalized and Customized Items:
Products that are personalized or customized according to the user’s specifications may not be eligible for refunds unless they are defective or damaged.
- Changes to Cancellation and Refund Policy
4.1 Policy Updates:
Photowinkel reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically.
4.2 Notification of Changes:
Changes to the policy will be effective immediately upon posting on the website. Users will be notified of significant changes through email or prominent notices on our website.
- Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at online.photowinkel@gmail.com.